Policies
We’re committed to providing a safe, comfortable, and transparent experience for you and your pet. Please review our clinic policies before your visit to help ensure everything goes smoothly.
Patient Arrival Policy
For the safety and comfort of all our clients—both two- and four-legged—we kindly ask that:
These precautions help minimize stress for pets and maintain a calm, safe environment for
everyone.
Payment Policy
Payment is due in full at the time services are rendered. We offer multiple convenient payment
methods to best serve you:
Please speak with a team member if you have any questions about billing or charges.
Financing Options
While we do not offer in-house financing, we are pleased to accept CareCredit—a trusted healthcare financing program designed to help you manage the cost of veterinary care.
Click the image below to learn more about CareCredit and how it can work for you.
Faqs
Frequently Asked Questions
We know pet care comes with a lot of questions—and we’re here to make things simple. Whether you’re visiting us for the first time or bringing your pet in for ongoing care, here are a few common questions we hear from our clients:
Can I board even though I’m not a client?
Yes! We just need proof of up-to-date-vaccinations. However, to put your dog in daycare, they are also required to have an evaluation. Call and ask about this process.
What should I bring for my pet’s boarding experience?
Please bring any toys, specialty prescription food, blankets, medications and special beds that you would like them to have during their stay with us. You do not need to bring food with you, but you can, if that is your preference.
Please note for daycare, an evaluation needs to be conducted for your pet. Call us for details and scheduling this.
Does my pet need to be on year-round prevention?
Yes. We recommend year-round flea, tick, and heartworm prevention to keep your pet protected, even during colder months.
Do you board exotic pets?
Yes! Call ahead to make sure we can accommodate your specific species.
Can I have my dog groomed while they’re boarding?
Yes! Grooming can be scheduled during your pet’s stay. Just let us know when booking, and we’ll coordinate the timing.
Do you have Saturday hours?
Yes! We are open from 8 am – 3:30 pm on Saturdays.
What if I need to pick up after hours?
We try to be as accommodating as possible. Call us to discuss after-hours pickup options for boarding or daycare.
Do You Have More Questions?
Call us today at (610) 935-8110