Dear Valued Customers and Friends
In response to the recent developments of COVID-19 and the regulations put in place by Governor Wolf, Valley Veterinary Hospital is taking significant precautions to ensure the health and safety of our clients.
While we will not be shutting down our facility in its entirety, we will be adjusting operations to best serve our customers during this time to do our part to reduce the spread of COVID-19.
During this time, while our facility will still remain operational, we will be adjusting our appointments and check in and checkout process to help in our efforts with the CDCs recommendations of Social Distancing.
If you are here for an appointment, please call us at your arrival and we will check you in. You may wait in your car and when your exam room is ready, we will give you a call back. We will bring you straight to your exam room.
If you need to pick up medication or food for your pet, we ask that you also please call ahead of time, so we can have your supplies ready quickly, and we can always take a card over the phone.
Additionally, our staff will be implementing health screening for the safety of the public who come through our facility and our staff. If you are exhibiting possible symptoms, have been in contact with someone sick or in quarantine, please let us know so we can act accordingly. We will continue to do our best to assist you and problem solve any needs, especially in emergency cases.
We continue to see all medically urgent, emergent and problem oriented visits as usual. We will be reviewing all currently scheduled appointments and making schedule adjustments on a case by case basis. Puppy and Kitten appointments will not be adjusted and will remain as scheduled, as they are critical early life stage health care. Any new appointments will be scheduled based on urgency. Additionally, we will continue to be open for emergencies, prescription refills, and pet food supplies.
BOARDING AND DAYCARE WILL BE CLOSED UNTIL FURTHER NOTICE.— In line with Governor Wolf’s restrictions, we will be shutting down for the minimum of the next 14 days, and reevaluating as the situation progresses. If you currently have a reservation scheduled with us, it will not be canceled, but we will not be taking new reservations until further notice. We are saddened to not be able to provide this service for our clients at this time, but we feel it is necessary to help reduce spread; and are doing so with the safety of both our customers, their families, and our staff in mind. We are looking forward to welcoming all of our furry friends back as soon as possible! We will continue to be staffed to take care of the animals who are already in our care and will be available for owners to pick up their pets, however we will not be taking drop offs for either of these services.
Training appointments—Daniel will continue to see and individual lessons, however the group lessons and social sessions will be postponed for the time being. You will retain your spot in the class and we will notify you when we are running these classes and special sessions again.
Grooming Appointments—We will be assessing each appointment and calling clients to reschedule the ones that we feel need to be moved. We are taking concern and consideration for our clients who are in the most at-risk category of severe symptoms of COVID-19, and are reducing non necessity services. If your pet has a grooming health concern—severe matting, blocked ears, ingrown nails, bathing concerns, please address this on the phone with our receptionists and we will continue to see these types health oriented grooming appointments. At this time we are not scheduling any new appointments.
Wellness Exams and Annual visits, if your dog has not received their vaccines in over 2 years and would be out of date on core vaccines such as Rabies, this is a necessary visit. Please also when discussing with our receptionists over the phone, let us know if you have any concerns you need to address with your Vet while at your appointment so we may better understand the urgency of your visit, since Wellness exams and Annual visits are important health screening services for your pet.
Problem Oriented Visits—If your dog is not eating, drinking, is vomiting, has diarrhea etc, we will see these appointments at the earliest scheduled time available, and schedule them as we normally would, and if we feel they are an emergency, will see you immediately within our emergency hours.
Emergencies—As stated above, we will continue to be open for emergencies within our ours of operations.
We are wishing all the best to all of our clients and friends, and good health for all. Thank you for helping us do our part in keeping our communities safe and well during this time.
Sincerely the Valley Veterinary Hospital Staff