Dear Valued Customers and Friends
In response to the developments of COVID-19 and the regulations put in place by Governor Wolf, Valley Veterinary Hospital is taking significant precautions to ensure the health and safety of our clients.
While we have not shut down, we have adjusted operations to best serve our customers during this time to do our part to reduce the spread of COVID-19.
During this time, while our facility will still remain operational, we have adjusted our appointments and check in and checkout process to help in our efforts with the CDCs recommendations of Social Distancing.
9/1/21 Update: Even though mandates have been lifted, for the safety of our clients and staff, we are still operating with curbside drop-off and pick-up protocols as a concierge service to our clients. At this time we still feel it is the best option to help protect our community and do our part to reduce the spread of covid-19, while providing as optimal a service as possible.
We are providing concierge curb side pick up and drop off service for all services within our building. Please give us a call when you arrive, and once checked in with reception, one of our Vet Technician's will greet you at your car to escort your furry friend into one of our exam rooms at the appropriate appointment time. The doctor will then give you a call during your appointment. Once the appointment is over, Reception will facilitate the check out process over the phone, and a Vet Technician will reunite you with your furry friend at your vehicle. Operations within the facility have returned to normal and clients can request appointments of any type, boarding requests and daycare as normal.
If you need to pick up medication or food for your pet, we ask that you also please call ahead of time, so we can have your supplies ready quickly, and we can always take a card over the phone.
Additionally, our staff will be implementing health screening for the safety of the public who engage with our facility and our staff. If you are exhibiting possible symptoms, have been in contact with someone sick or in quarantine, please let us know so we can act accordingly. We will continue to do our best to assist you and problem solve any needs, especially in emergency cases.
We continue to see all medically urgent, emergent and problem oriented visits as usual. We will be reviewing all currently scheduled appointments and making schedule adjustments on a case by case basis. Puppy and Kitten appointments will not be adjusted and will remain as scheduled, as they are critical early life stage health care. Any new appointments will be scheduled based on urgency. Additionally, we will continue to be open for emergencies, prescription refills, and pet food supplies.
BOARDING AND DAYCARE IS NOW OPEN! Please make your holiday reservations ASAP, we expect to be busy!
Training appointments—Training lessons have resumed, if interested in information in training with Kelly, please speak with one of our receptionists!
Grooming Appointments—Grooming appointments have resumed booking as normal
Wellness Exams and Annual visits, All exams have resumed booking as normal
Problem Oriented Visits—All exams have resumed booking as normal
Emergencies—Emergencies will be seen within our operating hours
We are wishing all the best to all of our clients and friends, and good health for all. Thank you for helping us do our part in keeping our communities safe and well during this time.
Thank you,
Sincerely the Valley Veterinary Hospital Staff
